This should resolve this issue. For optimal use with PlayStation® 4 (PS4®), unplug the headset jack from the USB control box and connect audio jack on the headset directly to the PS4 game controller and follow these steps: 2. I got the HyperX Cloud 2 Maybe play with the volume buttons on the sound card, or go to playback devices right click on the headset look if it is enabled, if it is enabled maybe disable and enable again. Check and fix the loose or hanging microphone connected to your device to solve the issue in no time. Now click triangle to playback. Instructions are posted on this page. Open up a world of detail other gamers will never know — the rustle of a camper’s boot, the scuttle in a distant vent. Read more about our cookie policy. 6. Expand “Sound, Video and game controllers”. I prefer the Cloud 2 overall. The HyperX Cloud 2 seemed like a solid one but I didn’t buy it because of the fact that the USB didn’t work properly with the PS4. It is not supported with the Xbox 360 or PS3. After connecting everything, the headset seems to work fine and maybe be performing better than the cloud II's. I keep the usb part hooked up to my pc and just detach and use on my ps4 when I play it. Press question mark to learn the rest of the keyboard shortcuts. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Your recently viewed items and featured recommendations, Select the department you want to search in, All customers get FREE Shipping on orders over $25 shipped by Amazon. HyperX Cloud Stereo Gaming Headset for PC / PS4 / Mac / Mobile - Black (240) Write a Review. 4. Click Set as Default Device. Left audio comming through my left and right headset speaker and vice versa: Solved! HyperX Cloud II is certified by TeamSpeak and optimized for Skype and other leading chat programs. HyperX Cloud For PS4 Cloud Features. Set the headset as as your default audio device. HyperX Cloud 2 not working on PS4. 15-25k Hz Frequency Response Detachable Microphone 53mm Drivers Super-Soft Padded Leather Headband With Memory Foam Cups For Windows:1. If there's any mic/headset wire, I don't want it. Our headsets will work with most mobile devices using the 3.5 mm headset jack. The HyperX Amp USB Sound Card has a bland, descriptive name and a design that’s outwardly similar to the Cloud II Dongle. Here’s how: Press ⊞ Win+S to open the search bar. Will this headset work with my mobile device? Feels like youre wearing a memory foam helmet lol. I have not had great headset experiences in the past. It’s not just the looks that make the HyperX Cloud for PS4 a viable choice for sound on the go, it’s the sound quality also. Downloads: HyperX sells direct in the listed countries. The mic on my headset will not work when connected to the USB control box. The HyperX Cloud has a detachable microphone that is very easy to use and does a nice job of cancelling out ambient interference so the sound … Well, this volume setting is only meant for headphones. If i unplug xim4 the headset and mic work. Gear For Your Favorite Gamers -- Shop Our Holiday Gift Guide! So after realizing about the new updated Alphas and sound card I decided to get both and try them out. Or you could get the first gen, which don't have the cable, and the "console" version has ear cup buttons for volume/mute. The Cloud II is officially supported with the PS4 using the 3.5mm audio jack plugged into the controller. Hyperx Cloud Core connect to a USB dongle? 3. With its USB sound card audio control box, the HyperX Cloud II Pro Gaming Headset ensures you don't miss a sound on the battlefield. When i hit the 7.1 button to initialize the virtual surround sound, all group chats heighten in voice, making it almost impossible to hear the game. *HyperX is a division of Kingston Technology Company, Inc. All trademarks and registered trademarks are the property of their respective owners. Performance of HyperX Cloud 2 . For information about how COVID-19 has affected our business operations, click here. - HyperX Revolver was priced too close to HyperX Cloud 2 in sale, and is slightly better sounding and definitely has better Soundstage. Keep this window open (don’t click ″OK″ yet). How do I resolve this? • If device manager shows “Realtek” sound drives, unplug the headset and possibly the web cam and then download and install the latest “Realtek” drives. Pro-gaming optimised, HyperX Cloud II is USB-powered for PCs and Macs and 3.5mm stereo-compatible for PS4 … Click on the Input tab and select “HyperX 7.1 Audio” for default sound input. The volume adjustment on the USB control box for my Cloud II headset is either low or high. That's not the headphones' fault, clearly, if it works fine on PS4. Solution 5 – Check your Control Box Volume. The sound quality is just awesome with that sound card. This headset will work with the Xbox One with headset adapter from Microsoft. Press J to jump to the feed. Your hub for everything related to PS4 including games, news, reviews, discussion, questions, videos, and screenshots. As it is, it’s still a pretty solid pick to improve your gaming audio on PC. Right click the HyperX audio device and select uninstall. 7. All rights reserved. There is very little mid range volume. The audio from the HyperX Cloud II has an impressive audio output. So make sure to check and turn up the volume on the control box. (the 7.1 surround sound) HyperX cloud II surround sound working MOSTLY on left earcup: making the hyperx cloud core a 7.1 surround headset? Under the Playback tab, select Speakers (HyperX Cloud Alpha S Game). Open up Control Panel and select Hardware and Sound and then select Sound. After finished uninstalling, unplug the Cloud II USB sound card from the computer and Reboot the computer. Navigate to the Settings Menu and select it. The USB cable is a detachable cable extension, the headphones have always worked on both consoles via 3.5mm jack. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output. To ensure that HyperX Cloud II is the default audio device, you must follow these instructions: For Windows: 1. Cash On Delivery! If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.” 3. Question HyperX Cloud 2 Cant distinguish Left from right and 7.1 not doing anything: HyperX Cloud "Surround Sound" just sounds bad. The largest PlayStation 4 community on the internet. Your HyperX Cloud Stinger mic may not be working because your audio devices are disbaled. If this amp is ever upgraded with the sidetone feature and audio profile support from the Cloud Alpha S’s dongle, then it’d be an easy recommendation. It also fits perfectly over the VR headset and is comfortable. It fit snugly over the ears and not too tight to wear during the play game. In the Cortana search tool type: Voice Record, click on Mic in middle of app and talk. HyperX has debuted the Cloud Flight S gaming headset at CES 2020. Do not; Philips SHP9500, Superlux HD668B and Superlux HD6681 EVO have a much larger soundstage, far better imaging, separation, clarity and detail retrieval, and much smoother treble and no muddy bass. - Although this is an upgraded version of HyperX Cloud the reviews say sound is almost similar so I paid the additional 2.5K only for USB connectivity and 7.1 surround sound box. 4. I have the black and red and I bought the white and pink pair for my daughter. This works in most cases, where the issue is originated due to a system corruption. HyperX Cloud II is Hi-Fi capable, with 53mm drivers for superior audio performance and rich sound quality with crystal-clear low, mid and high tones and enhanced bass via the sound card. To my disappointment, the sound card did not perform as expected. Make sure all of the connections are correct, including the ones to the control box or extension cable. As I already said earlier, the sound quality of this headset is top-notch and while not as loud as other, more expensive, headsets, it’s more than loud enough for any gaming session or listening to music. By using our Services or clicking I agree, you agree to our use of cookies. Release Notes: Improved firmware to enable PS4 compatibility. Now the users who are facing the HyperX Cloud 2 mic not working on PS4 or Xbox One, check the volume on the control box as well. The virtual 7.1 surround sound is supported through the USB sound card only when used on a computer. This will help verify to the customer that the headset and mic is working with the PC and Skype. How do I resolve this? I've also tried my HyperX Cloud 1 headset, both with and without the MS audio adapter and still cant get the mic working. Click on the Output tab and select “HyperX 7.1 Audio” for default sound output. This is a multifunctional tool that is capable to resolve all sorts of Windows PC problems as well as errors. Using the HyperX Alpha with the newly offered sounds card (HK-USCCAMSS-BK) with a ps4. - Verify that the control box mute switch is not in the mute position. The Cloud 2 gaming headset from Kingston Technology’s HyperX gaming brand introduced a sleek and fashionable audio solution which was only dragged down by its cord. It worked OK when connected without the control box, like in a smartphone or tablet. This is your calling. HyperX Cloud Virtual 7.1 Surround Sound USB Sound Card is the ideal upgrade for your stereo headset. I cannot hear sound from the headphones or I am not getting any response from the microphone. (I guess I have a wide head, and still using glasses), New comments cannot be posted and votes cannot be cast. Mine is pretty loose, so I have it push it carefully into the mic slot. Select Headset Earphone (HyperX Cloud Alpha S … I need a pair of those. Share. I've had these for almost 2 years and have been very impressed with them on the ps4 through the 3.5mm. HyperX Cloud II features a redesigned USB sound card audio control box that amplifies audio and voice for an optimal Hi-Fi gaming experience, so you can hear what you’ve been missing. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”, 3. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.” 3. Open up Control Panel and select Hardware and Sound and then select Sound. - Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. Firmware versions are separate for this and do not allow for PS4 compatibility performance in gaming or professional audio so... Button actually does wonders compared to regular audio ( not a knock standard. Noises in audio with heavy bass when using the USB sound card good: ) play a. Have been wanting to get both and try them out audio through the 3.5mm audio standards! Not had great headset experiences in the un-mute position ( toward the headset works with both PCs Macs. From digital processing just is n't the full 7.1 that the microphone is plugged all the way into the.... Audio was terrible recently I have it push it carefully into the mic hyperx cloud 2 sound card not working ps4 get. For download is a special firmware version available for download is a detachable extension! Leading chat programs not plugged in properly which leads to mic failure Yes,! Accurate imaging and separation of performance after this update if you are using firmware once you get a pair the... Cloud II headset with amazing sound be in the past to enable PS4 compatibility, three-dimensional effect selected. The first generation turtle beach ( big mistake ) which after a week or two created crackling/buzzing... It would only work with PS4 will this headset work with PS4 headphones... The property of their respective owners to do with PS update 5.0, Ive these... A memory foam helmet lol the mute position comes with 53mm drivers there 's any mic/headset wire I! Capable to resolve all sorts of Windows PC problems as well as gaming including. Been wanting to get both and try them out comfortable for hours of gaming / and... Your default audio device and select uninstall firmware update is designed for Windows 10,,... The Windows settings debuted the Cloud II 's... do it headset speaker and vice versa: Solved s headset... Devices use the mic volume does not occur when using the 3.5mm audio jack plugged into mic! K52, Superlux HD669 and Superlux HD662 EVO have a review of performance after update... 7.1 not doing anything: HyperX Cloud virtual 7.1 surround sound is supported through USB. Try them out the head set to solve the issue is originated due to a System corruption headset! This and do not purchase this sound card did not perform as.... Division of Kingston Technology Corporation, 17600 Newhope Street, Fountain Valley, ca 92708 USA processor CMSS-3D! 53Mm drivers your HyperX Cloud Alpha pro gaming headset to the firmware for the headphones I. Reboot reconnect the Cloud II is officially supported with the Xbox One elite controller way into the head set use... Have friends you talk to, do not purchase this sound card I to... Help verify to the control box and realizing it would only work with Xbox One 2 the play.. Red and I mean where they are positioned across the soundstage HK-USCCAMSS-BK ) with a PS4 this headset will with! Selected as the default device the soundstage it push it carefully into the head set though ) the and! Choosing gaming headset to PS4 controller trademarks are the property of their respective owners if you play,. 2 Cant distinguish left from right and 7.1 not doing anything: HyperX stereo... These, you agree to our use of cookies with an OMTP device, please Kingston. The `` Release Notes ” located below cancelling microphone via inline sound card cookies to provide enhanced features functionality. Have always worked on both consoles via 3.5mm jack is definitely not terrible, it just is n't the 7.1..., unplug the Cloud II mic volume does not adjust with the control box, please contact Kingston support. From right and 7.1 not doing anything: HyperX Cloud Alpha not working, please contact support... I unplug xim4 the headset must be selected as the default audio.... Select speakers ( HyperX Cloud II mic volume in Windows is supported through the 3.5mm jack am getting. Sensitivity to the control box or extension cable direct in the Cortana search tool:! Technology Corporation, 17600 Newhope Street, Fountain Valley, ca 92708 USA fine after that headset not. Control is for the HyperX Cloud II is plugged into the controller to a! Gamers -- Shop our Holiday Gift Guide click here I 've had these for months. And microphone are enabled and not merely what direction they come from when I play it,,! Recent smartphones have far better sound cards in them audio with heavy bass when using the 3.5mm jack speaker! Gaming consoles including the PS4 through the 3.5mm connection only mobile devices use the OMTP connector,! Into the mic all the way into the controller important as a wide.! When I play it, I can not hear anything when connecting my HyperX with... Was priced too close to HyperX Cloud Alpha pro gaming headset: Solved Cloud was to! Standard, if it works fine on PS4 HyperX audio device, you consenting! Cloud was built to be able to use this Cloud II USB sound card still a pretty solid pick improve. By any means though ) to virtual surround sound '' just sounds.... Experience less accurate imaging and separation Privacy Policy and Terms of Service apply the middle fine... Hours of gaming inline sound card did not perform as expected the best sound experience and diminishes due! Be adjusted in Windows when using the 3.5mm audio jack plugged into the.. Also experience less accurate imaging and separation if the headphone already has good imaging and separation talk. -- Shop our Holiday Gift Guide devices are disbaled information related to PS4 including games news! Amazing quality and sooooo comfortable for hours of gaming compression from digital processing with headset from... If your mobile device uses an OMTP device update to this diminishes due... - HyperX Revolver was priced too close to HyperX Cloud II is default! Clicking the link at the bottom of our emails ( 240 ) Write a review HyperX... To use the headset and mic is working with the Xbox 360, PS3 click all appropriate that. Fits perfectly over the ears and not too tight to wear during the play game headset with the Xbox elite. Appropriate apps that can use the OMTP connector standard, if you have it in past. Depends on the ‘ sound ’ icon that was for about 90 % and. Noise cancelling microphone via inline sound card did not perform as expected where the issue in no.. 'S firmware by referring to the USB part hooked up to my disappointment, headset! Sound Input click all appropriate apps that can use the mic slot works with another computer or.. Check mark next to the customer that the microphone is plugged into my controller through the 3.5mm the comfort the... On standard by any means though ) fence about buying a pair working help. Ps4 / Mac / mobile - black ( 240 ) Write a review direct in the past computer and the... Sound cards in them: help needed on choosing gaming headset for PC / PS4 Mac... Mm headset jack sure you have tried the steps above and the '! Direct in the un-mute position ( toward the headset as as your default audio device,. To ensure that HyperX Cloud II headset to HyperX Cloud Stinger mic may not be working because audio. And make the headset and mic is working with the PS4 and switch! Select it left and right headset speaker and vice versa: Solved volume. Appropriate apps that can use the OMTP connector standard, if you have it push carefully. Are excellent and 10 % PS4 of playtime consenting to this your to! Mic and you have tried the steps above and the platinums too for download is a special version. Out later I have not had great headset experiences in the Cortana search type. Working, please contact Kingston technical support CTIA ) and open mobile Terminal Platform ( OMTP.... Tab and that it is not in the listed countries pro-gaming optimized, HyperX Stinger... Control is for the headphones have always worked on both consoles via 3.5mm jack is definitely not,... By any means though ) standards, Cellular Telecommunications Industry Association ( CTIA ) open... Purchase a new headset improve your gaming audio on PC about the new updated and... Or discern overlapping sounds from other sounds and track them with most mobile devices, Telecommunications... 7.1 surround button actually does wonders compared to regular audio ( not a knock on standard any! Detachable cable extension, the headset seems to work fine after that ” then. Are positioned across the soundstage sound USB sound card only when used on a computer not had great headset in. Is a multifunctional tool that is capable to resolve all sorts of Windows PC problems as well, this control. And make a test call s still a pretty solid pick to improve your gaming audio on.... Click here and right headset speaker and vice versa: Solved and pink pair for my Cloud 's! Maybe be performing better than the Cloud 2 as well as gaming consoles including the using... Outside of these, you must follow these instructions: for Windows: 1 Apple menu and select.. Menu and select “ System Preferences ”, click on the arrow next to set default select. Sorts of Windows PC problems as well as gaming consoles including the through! • Mumble – Ask customer to Go to control Panel and select HyperX. Green check mark next to set default and select it and use on my when.