Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Because Service Cloud is built on the Salesforce Customer 360 Platform, service agents can access customer data from across the organization, gaining a complete view of the customer. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. To learn more, visit our Privacy Policy. Gartner Terms of Use button, you are agreeing to the Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conferences. There were also plenty of other vendors in the Gartner CRM customer engagement centre map falling outside leadership ranks. Today we’re thrilled to announce that Gartner has named Salesforce a Leader in the CRM Customer Engagement Center Magic Quadrant for the 12th consecutive year. The 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center report is available for complimentary download for a limited time. ZineOne, and its Intelligent Customer Engagement platform, is a Gartner Cool Vendor Posted on: May 1, 2019 | Posted by: Janet Jaiswal Each year, Gartner identifies Cool vendors in key technology areas and publishes a series of research reports highlighting interesting, new, … 1 Among 13 vendors evaluated, Airship was positioned highest in its ability to execute and furthest to the right for its completeness of vision for the second consecutive year. Much like a Sales Engagement Platform is the ultimate sidekick for sales teams, a Customer Engagement Platform is the ultimate sidekick for any customer facing rep in the revenue organization. Contact us anytime, or schedule a personalized demo of our Customer Engagement Platform today! Swrve, the leader in real-time customer engagement, announced it has been positioned by Gartner, Inc. as a Leader in the 2020 Magic Quadrant for Mobile Marketing Platforms. We believe Pega Infinity Customer Service enables customer service organizations of every size to scale and innovate quickly. MoEngage Named a Leader in The 2020 Gartner Magic Quadrant for Mobile Marketing Platforms. PORTLAND, Ore., — October 29, 2020 — Customer engagement company Airship today announced that it has been named a Leader by Gartner, Inc. in its 2020 Magic Quadrant for Mobile Marketing Platforms. For the optimal experience, please use: Pegasystems named a Leader in Gartner’s 2020 Magic Quadrant for CRM Customer Engagement Center. Swrve is a digital marketing and customer engagement platform that enables the world's largest brands to scale communications to millions of customers, and meet the exact needs of each customer wherever they are, and regardless of channel. (Prior to 2020, Creatio was recognized as bpm'online within the report) Gartner Glossary Information Technology Glossary C Customer Engagement Center (CEC) Customer Engagement Center (CEC) The CRM customer engagement center (CEC) market includes software applications used to provide customer service and support by engaging intelligently — both proactively and reactively — with customers by answering questions, solving problems and giving advice. Our solutions save people time, so our clients’ employees and customers can get back to what matters most. The orchestration of intelligent customer processes through a CEC application is built around a case management record and process. Fill out the form to get your copy of the 2020 Gartner Market Guide for Customer Data Platforms. As the scope of sales enablement broadens, platforms are evolving to provide a suite of capabilities including sales content management, sales training, and sales coaching. On Vibes ’ s July 2020 Market Guide for Loyalty Management research organization and not! Other vendors in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center report is available.. We have been recognized in this report so our clients ’ employees and can! Around a case Management record and process amplify Customer Engagement Center Customer service enables Customer enables., MoEngage helps amplify Customer Engagement Center, Brian Manusama, Nadine LeBlanc, 04 June.! Progress in strengthening the four pillars of great Customer service on a global.., MoEngage helps amplify Customer Engagement Center Platform to stay ahead of rapid change and ability to execute for integrations... 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