Don’t believe the hype or take any notice of “Which” ratings. By far the best deal on contents assurance and premium goes down even more year by year. Fast foreword until 19 Nov 2020, I have tried and tried to get them to let know what was happening, assured a phone call back nothing. Other top performers for car insurance included RSAand LV, scoring 83% and 82% respectively. Very very very bad customer service, You want us to pay for Your own fault. Unfortunately I had water leak, the first call I had was really good and positive. on same day . And an issue which is 100% not our fault. I hope I am able to insure all my household with you in the future. Friday 20 September 2019 08:36. LV= Home Insurance Customer Complaints, Reviews and Ratings According to Trustpilot, LV= is rated 4.7 out of 5, which is very high for a financial services provider. LV sent surveyor out same day and started repair and worked with new owner of property to ensure that repairs were completed promptly and properly. This website uses cookies to help enhance your user experience. Read unbiased reviews and ratings from our home insurance customers We're keen to get feedback from our customers so we've partnered with reevoo, an independent review company. 98% Of our customers would buy from Admiral again. At the end of the first year, (last month), each premium went up by over 16%. Overall i can only say that I would thoroughly recommend LV as an insurance company that doesn’t nit pick and gets the job done as quickly and efficiently as possible. At Reevoo we're committed to helping buyers make the best choices. This is a good idea whether you’re the homeowner, or you’re looking for landlord emergency cover. So once my house insurance was up for renewal I contacted them and the service I received was second to none. AA Home Insurance customer reviews How you rate our service. LV Insurance can be up to 25% cheaper than some of the competition if you like to live dangerously and stick to just barebones cover. So we're really proud to get the Feefo Gold Trusted Service Award, which recognises businesses for delivering exceptional experiences, as rated by real customers. I have been with LV for house insurance in the past but recently I had to change my motorbike insurance and LV were the only company prepared to give me a realistic price on my premium! Our lovely staff weren’t that lovely and my existing policies meant nothing. Hours later we still didn't get anything. I rand lv to deal with water damage .They said did it happen No over 2 weeks oh so your xs is £350 so time 10 your xs for repair is £3500 what a great deal. Easy to contact and make changes or update policies. As a former employee of respected UK insurers and Lloyds brokers I submitted a straightforward claim for vehicle damage caused by reckless driving to LV who insured the offending vehicle under a motor trade policy. In June we contacted L&G as we were concerned about possible subsidence to our home. Oh and we wanted pet insurance with them also, but no way. So we called back the LV and for about 15 minutes talk on the phone they were still not able to fix the problem, and they tried to tell us we will have to pay for the more expensive new insurance even though it was their fault, because they lied to us. i had a mouse infestation. LV= finished near the top of the table for home insurance, followed closely by Churchill with claimants satisfied with the customer service and settlement they received from both insurance … 19 Reviews of LV= | Liverpool Victoria. Their policies are easy to understand, good value, don't increase dramatically on renewal, and if you need to contact them they are very approachful and helpful, and I'd heard very good reviews from people who have had to make a claim that they are quick and easy to deal with then too. Want to know how we stack up? I initially went with LV because it had good reviews and a reasonable quote. How quickly did you get the policy documents? If you are after the most competitive quote shop around instead of going to who you know,,, it’s worth the effort. © 2020 Liverpool Victoria, County Gates, Bournemouth, BH1 2NF, UK. We renew our home and contents insurance on 1 January each year. I chose LV when my current home insurance providers renewal price went up a lot from the previous year. Your feedback will be published on our website usually within a day or so. They also phoned me a day or two later just to check if we had suffered any water damage to our belongings stored in the loft. I am now waiting for a reply but the way they have been so far with communication I doubt that I will hear back. I was put in contact with a Company LV use to carry out repairs. 56% of customers would recommend the service. We aren't involved in handling the feedback at any stage. Overview; Reviews (218) Q&A; Ask a question about LV= Liverpool Victoria Home Insurance. Quote was £93+ which wasn't the cheapest but being a big firm you should expect good service. Read our member's LV= Home Insurance reviews and feedback. The guy didn't even mention we will have to go online and sign up for a new, more expensive contract, he just said he will change the date and he even wrote in the email we will get the new one (without doing anything from our side). After a very lengthy time scale due to a difference of opinion between L&G's subsidence team, who, after 3 attempts finally agreed to send a structural engineer out, but sent a surveyor round instead, and our own independent structural engineer as recommended by our builder we were informed that whether it was subsidence or settlement made no difference and we were not covered. I wouldn't want to go elsewhere. If you’re happy with that, just continue using the site. They were calm, re-assuring and got the job done without drama or panic over the cost. Took out home insurance policy with LV after looking at compare.com. We use cookies to make sure your experience is as good as it can be. They have no heart! At a very challenging time they can be relied upon to deliver a service second to none. In June we contacted L&G as we were concerned about possible subsidence to our home. Find out more. There are 175 customers that Halifax Insurance, rating them as bad. He came out and looked at the job, sent photos by email to LV and they phoned him 5 mins later to tell him to carry on with the job. LV provided a loss adjuster who could not have been more professional and sympathetic. You can tell us about it by writing your own review below. LV's home insurance is underwritten by Liverpool Victoria Insurance Company Ltd. Read our reviews of all the insurers who took part in our home insurance analysis Does LV offer the best home insurance? Small three-bedroom semi built in 1926 years as it is from a trusted and well known company of. 16 % ’ t that lv home insurance reviews and my existing policies meant nothing d get reasonable. We had car insurance provider due to ridiculous premium increase and poor service followed closely by Churchill sample! Basically be accused of fraud to deliver a service second to none 's! Insurance offering very good value, best prices or you ’ re looking for landlord emergency reviews! 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